Elauwit's annual meeting focuses on quality of service, diversification
Over the past couple of days, the executives at Elauwit have met with employees at both the Haddonfield, NJ, Media office and the Columbia, SC, Networks office. CEO Dan McDonough Jr., CFO (and CEO-elect), Barry Rubens, and Chairman Russell Cann were all present at the "All Hands Meetings" held on Monday and Tuesday. The executives were eager to share with all of Elauwit's employees the successes of 2011 as well as encourage their focus for 2012. Barry Rubens spoke mostly of the focus on quality of service for Elauwit's employees. In the Media division, that means customer service for our advertisers as well as production quality for our readers. At the Networks meeting, Barry's quality of service focus applied to employees in the call center dealing with residents as well as folks out in the field who build and construct the back-end for data and television services. Barry honed in on the fact that in each category, relationships are fragile, and each employee needs to remember that when dealing with them.
Next up was the topic of diversification. The Media division got a great jump start on this in 2011 when they launched a cluster of newspapers in the Princeton, NJ market. A new area of focus for Media was also in its online presence. Rittenhoused, Elauwit's online publication for the Philadelphia, PA market, is a major focus as it continues to produce engaging, original content for Philly's hippest, hottest, most social web users.
For Networks, diversification will include providing premiere services and support to industries requiring mission critical telecommunications capabilities similar to student housing development companies. Through the course of a severe recession, Rubens says that Elauwit has proven itself to be a responsive, strategic service and support element for student housing development companies and he would like to translate those very valued characteristics to other industries as well. The resiliency of Elauwit to weather tough economic conditions while maintaining strength of service only boosts the prospects for the company to accelerate market share into the future.
Including every employee in on the meetings is something that Barry says he will continue to focus on through his transition to CEO in April. Communication is something that each executive feels is critical as Elauwit begins to push past the recession and into a growth trend that many of them may not see coming. According to Rubens, the all-hands meetings were the first step in that.
"The employees at Elauwit have worked incredibly hard to put us in the position we are now. Their dedication and loyalty to the company through the tough times makes us want even more to include each of them in on the good times as well. The all-hands meeting was one way to do that," said Rubens.