Operations Analyst

Elauwit is a new breed of technology service provider. We believe that everything in life will be impacted or improved by our seamless connection to each other through IP networking. Our focus is improving the lives of those who live in student housing, conventional luxury multifamily communities or those who are guests of hotels and resorts. We empower community owners to improve connectivity for their residents by building and maintaining networks and by introducing new and innovative products to our customers and sales partners. We leverage the best telecommunication providers and in-home technologies and combine that with amazing customer service and support tools to generate value.

As the Operations Analyst, you will play a pivotal role in the continued growth of our organization by creating & facilitating reporting & analysis to evaluate operational initiatives and drive operational efficiencies via transaction auditing & reporting, variance analysis, fixed asset management, and inventory audits. We are looking for an individual who is self-motivated, detail oriented, willing to dig for the correct solution, works well both independently and as a team player, and enjoys working in a customer service environment.  As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time

We understand that our employees are our most important resource. To demonstrate that we place value in our employees, Elauwit offers competitive salaries, an excellent benefits package and a working environment that nurtures personal development and the opportunity to grow your talents.

RESPONSIBILITIES:

Implement new customer properties in technology platform, Autotask, that runs critical operations functions including service desk, CRM, time & billing as well as procurement & inventory.

Manage project plan and tasks to ensure all new customer properties are effectively implemented across various systems.

Maintain all client contracts, billing structures, fixed assets, and service level data in Autotask.  Serve as overall system Administrator to ensure the integrity of all system data.

Update configuration (fixed assets) items replaced during service, warranty, or maintenance repairs. 

Maintain the master database of all fixed assets for customer property sites including contractual as well as manufacturer warranty expirations.

Creates and run systematic audit reporting to maintain accurate master and transactional data.

Conducts transaction audits to monitor the revenue stream on weekly basis, ensuring correct codes are applied to support billing as well financial reporting.

Performs error resolution as well end user training to optimize data integrity.

Identifies trends and recommends process improvements accordingly.

Supports analysis and design of existing & new business processes that span multiple areas of the organization, including Field Operations, Fulfillment, Finance, and Legal

Develops and maintains process, work flow, as well as Autotask system documentation.

Create & maintain compliance reports that identify discrepancies within the Elauwit’s general ledger and sub-systems

Reconcile and cost allocate field operations labor payments (Field Nation) on a weekly basis.  Provide cost detail to accounting.  Support the reconciliation of any outstanding items with accounting staff.

Reconcile and cost allocate stock inventory transfers on a weekly basis.  Provide the cost detail to accounting.  Support the reconciliation of any outstanding items with accounting staff.

On a quarterly, calculate and reconcile stock inventory physical count.  Provide appropriate reporting to accounting.  Support the reconciliation and identification of any variances with accounting staff.

 

QUALIFICATIONS, SKILLS, AND ABILITIES:

Proficiency in analyzing data & identifying trends

Ability to effectively build rapport with cross functional groups within the organization; build a cross functional partnership and leveraging others

Proven ability to prepare data analysis from various sources to produce meaningful & actionable results

Ability to identify and communicate issues as well as provide recommendations for resolution

Expert in MS Office Suite (emphasis on Excel & Access)

Excellent organizational, verbal, and written communication with a high degree of attention to detail

Must possess strong interpersonal skills and can interact with all levels of employees in a professional manner

 

EDUCATION:

Bachelor degree in related field – Accounting or Finance preferred, or equivalent experience

 

EXPERIENCE:

2-4 years of experience in the related experience

Prior experience with contracts review and analysis, cost accounting, and fixed assets


WORKING CONDITIONS:

Primarily in an office environment. Ability to work evenings and/or weekends as needed

Position located in Columbia, SC


JOB TYPE:

Full-time