Chief Operating Officer
Most memorable Elauwit experience:
I recall my first experience being onsite at a property to provide support for move-in day during August turn (student housing’s August move-in season). Thousands of students were saying goodbye to their families, settling into their new apartments, and overall things were going smoothly...until they weren’t. At around 7pm an intense storm rolled through that knocked out power across campus. I waited in the lobby with the staff and a couple hundred residents, getting a firsthand account of just how critical wireless connectivity is to the communities we serve. Finally, at around 9:30 pm the electricity came back on, but the internet did not. At that point in time, I didn’t know the difference between a switch and circuit, but our engineers patiently held my hand via FaceTime to steer me around the telecom closets until we were able to restore service.
I reflect on this story often because it emphasized early during my Elauwit experience our appreciation of the importance of connectivity to our clients and residents, and it highlighted the personality of the company using team members with disparate skills sets, levering each other’s strengths, and working together to provide great results and customer service.
Favorite movie or TV show:
Butch Cassidy and the Sundance Kid
Most interesting place visited:
Most people don't know:
I’m an adrenaline junky. I think my on-the-job personality belies me, but I love the intensity of extreme sports. I’m not talking BASE jumping or really wacky, life-threatening stuff, but taking an endo on a mountain bike can be surprisingly invigorating.
Scott is responsible for several key functional areas at Elauwit, including Project Management, Customer Operations, and Field Operations.
Our Project Management team has depth of experience onboarding new properties to Elauwit’s services. Whether it’s a new construction property, a basic conversion, or a complete retrofit of existing infrastructure, our team has relevant experience to draw upon while they work with our Engineers to deliver a truly customized solution.
Our Customer Operations team’s sole focus is to optimize the customer experience for our clients, residents, and community staff. We emphasize the importance of early communication, working in concert with the Project Management team to ensure a seamless transition as new properties come online. Likewise, we try to make the onboarding process as intuitive as possible for residents providing them with easy-to-understand educational materials and offering 24/7 live support staffed with friendly agents who have excellent technical and customer service skills.
Despite the best laid plans, we recognize that things can and will go wrong (see story above). Our first line of defense is our ‘round-the-clock Help Desk, but Field Operations stands ready to dispatch a technician when necessary. We have developed a network of technicians in all of the markets we serve that possess the skills and tools to maintain the health of our systems, and whenever we enter new markets, we identify, vet, and train our technicians before we light up services.
Prior to joining Elauwit, Scott was Senior VP Operations at The American Home, a residential real estate company, where he oversaw the company’s redevelopment, property management, and field operations functions. So getting properties ready for service, supporting them while in-service, and fixing things quickly when they break, is familiar territory.
Previously, Scott was the COO and CFO or Prime Point Media, an alternative outdoor advertising company that he helped start, grow, and ultimately sold to a strategic buyer.
Scott received his MBA from the Kellogg School of Management at Northwestern University and attended the University of North Carolina for his undergraduate studies where he earned a degree in Economics. He lives in Charleston with his wife, three children, a dog, and a cat, and he enjoys picking up bikes, scooters, and NERF guns from the front yard every night when he gets home from work.